MTTM 3 Solved Assignment 2021-22
MTTM 3 Solved Assignment 2021-22
MANAGING PERSONNEL IN TOURISM
MTTM 3 Solved Assignment 2021-22 : All assignments are in PDF format which would be send on email/WhatsApp (9958676204) just after payment.
Programme: MTTM/MTM
Course Code: MTTM 3/MTM 3
Assignment Code: MTTM 3/MTM 3/TMA/2021
Total Marks: 100
Note:
This TMA consists of ten questions, out of which you have to attempt any five.
The question carries 20 marks each and should be answered in about 500 words.
Send your TMA to the Coordinator of your Study Centre.
1. What
do you understand by Counseling? Explain the need for Employee Counseling in an
organization.
20
Employee
Counselling in Organisation
Counselling is discussion with an employee, who has some problem or the opposite,
more particularly emotional in nature. it’s intended to assist the worker to
beat the emotional stress, in order that he/she can revisit to the most track
of performance. In organizations, the necessity for counselling could also be
for several reasons, namely, an employee may fail to realize the results or
performance targets, or an employee may have problems with the team leader, or
just an employee may fail to relate himself/herself to the work as also with
the organization.
Because of such divergent needs for employee counselling, its characteristics
also differ. it’s going to be an exchange of feelings between two people (hence
an act of communication), or help to an employee to beat his/her emotional
problems (hence an act of problem solving), or to teach or guide an employee to
realize his/her goals (hence a developmental support), etc.
Objectives/Functions
of Counselling:
Whatever could also be purpose of counselling, objectives/functions of
counselling are often categorized into six major areas which are detailed as
follows:
Rendering
advice:
It is the function of coaching by the counsellor, who could also be the
immediate boss or knowledgeable . Here the counsellor listens to the issues of
the workers then guides them to the proper direction. Reassurance it’s the
function of restoring the arrogance of the workers, helping them to feel
courageous, to realize strength, and to develop positive thinking. In cases,
where employees are entrusted with challenging assignments, reassuring them is
extremely important, to assist them realize that they will achieve the results.
Clarifying
the thinking:
It is the function of encouragement to the workers to be rational and
realistic. Employees often lose their emotional balance in executing their
assignments and jobs, and hence commit decisional errors. Helping them to be
rational by clarifying their way of thinking, puts them back to the realities
and enables them to realize the results.
Release
of emotional tension:
It is the method of relief from frustration and stress. The counsellor allows
the workers to share their grief. Within the process of sharing, employees get
relief from their emotional tensions. This doesn’t cause an answer by itself,
but it breaks the ice, allowing the counsellor to know the possible ways for
solution.
Communication:
It is a process of sharing the knowledge and
understanding, through upward and downward communication. Upward communication
flows from the workers, who bring their feelings and emotional problems to the
notice of the management. Downward communication flows from the counsellors,
who help the workers get an insight into the activities of the organization.
Reorientation:
It is a process of encouragement to bring internal changes in goals, values,
and mental models, helping employees to leverage their strengths and guarding
against their weaknesses.
Types of
Counselling:
Depending on the explanations for counselling, a counsellor can make use of
several sorts of counselling, as detailed below:
Directive
counselling:
In this sort of counselling, the counsellor plays the role of an empathetic
listener then takes decisions about the proper courses of action for the
workers . The counsellor also motivates the workers to follow the suggested
courses of action.
Non-directive
counselling:
The counsellor uses this sort of counselling, not only to concentrate but also
to impress the workers to elucidate the issues . On understanding the issues,
the counsellor determines the courses of action then facilitates the workers to
spot on their own, the possible solutions to those problems. Since finding
solutions to problems is left to the workers who are being counselled, we also
call it ‘client-centred’ counselling.
Participative
or cooperative counselling:
It is in between the sooner two sorts of counselling. Here, both the counsellor
and therefore the counselled develop close mental relationships, exchange
ideas, feelings, knowledge, and knowledge, to beat the matter of the counselee.
Since the possible-solution inputs also are collected from the counselee, we
call it participative counselling.
In organizations, managers need to adopt suitable sorts
of counselling counting on the explanations, sort of employees for whom the
counselling is meant, and therefore the underlying situation that prevails at a
specific point of your time . Directive counselling is preferred in those
cases, where the workers are unable to make a decision their courses of action.
Non-directive counseling is for those that are
knowledgeable and capable enough to make a decision, once the issues are
explained to them. Participative counselling is effective in cases where
organizations try to vary, which can be for mergers and acquisitions,
technological changes, business process reengineering, policy related changes,
etc.
2.
Define the concept of ‘Discipline’. Differentiate between Layoff and
Retrenchment.
20
3. What
is motivation? Explain in detail the theories of motivation.
20
4. What
do you understand by grievance? How do they impact an organization? How would
you handle employee grievances?
20
5. What
is career planning? Explain its importance.
20
6. What
do you understand by Personnel Management? Discuss in detail the need and
functions of Personnel Management.
20
7.
Discuss the position of women in Tourism. Explain the code of conduct
prescribed by National Council of Women.
20
8.
Explain the importance of proper Induction. Design an induction programme for a
‘Hotel Receptionist’ and a ‘Tour Escort’.
20
9. What
is Performance Appraisal? Describe its need and methods.
20
10. What
do you understand by transfers? State the need for Transfer Policy.
20
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MTTM 3 Solved
Assignment 2021-22 : All assignments are in PDF format which would be send
on email/WhatsApp (9958676204) just after payment.
POST GRADUATE DIPLOMA IN AUDIO PROGRAMME PRODUCTION Master’s
Degree Programmes (MASTER’S IN TOURISM MANAGEMENT (MTM/MTTM) ASSIGNMENTS
Dear Learner,
You have to submit one assignment in each course, i.e. MTTM
3, MTTM 3 and MTTM 4. All these are Tutor Marked Assignments (TMAs).
Before attempting the assignments, please read the instructions provided in the
Programme Guide carefully.
Kindly note, you have to submit these assignments to the
Coordinator of your Study Centre within the stipulated time for being eligible
to appear in the term-end examination. You must mention your Enrolment Number,
Name, Address, Assignment Code and Study Centre Code on the first page of the
assignment. You must obtain a receipt from the Study Centre for the assignments
submitted and retain it. Keep photocopies of the assignments with you.
After evaluation, the assignments have to be returned
to you by the Study Centre. Please insist on this and keep a record with you.
The marks obtained by you will be sent by the Study Centre to the Student
Evaluation Division at IGNOU, New Delhi.
Guidelines
for Doing Assignments
There are five questions in each assignment, all carry
equal marks. Attempt all the questions in not more than 500 words (each). You
will find it useful to keep the following points in mind:
Planning: Read the assignments carefully. Go
through the units on which they are based, make some points regarding each question
and then rearrange them in a logical order
Organization and Presentation: Be analytical in
your selection of the information for your answer. Give adequate attention to
the introduction and the conclusion. Make sure that your answer is logical and
coherent; has a proper flow of information.
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